Answers that move you forward
Search our guides or browse by category — most questions are solved in under two minutes.
Orders & Shipping
Delivery times, tracking and everything about your order.
Billing & Payment
Payment methods, invoices and billing questions.
Account & Security
Manage your login details and keep your account safe.
Products & Tech
Compatibility, setup and tips for our products.
Complaints & Returns
Return a product or report a defect.
IT Services & Projects
Process, pricing and support for website, POS and CRM projects.
How long does shipping take?
Delivery times for Germany, Austria and Switzerland at a glance.
Payment methods at a glance
PayPal, Klarna, SEPA direct debit and card payment — all options explained.
Which charger fits my device?
Wattage, connectors and GaN technology, explained simply.
How an IT project with NurPro works
From the first call to fixed-price quote and launch — four clear steps.
Tracking your order status
How to check where your order currently is, at any time.
Requesting an invoice afterwards
Lost or never received your invoice? Here is how to get a copy.
Do you ship to Austria and Switzerland?
Yes — with a slightly longer delivery time and possible customs fees for Switzerland.
Do you offer installment payments?
Yes, via Klarna in the shop and on request for larger IT projects.
Will I receive a VAT invoice?
Yes, every invoice shows statutory VAT as a separate line item.
How do I protect my account from unauthorized access?
A strong, unique password and caution with email links are usually enough.
Are your products compatible with iPhone and Android?
Yes — our range is deliberately chosen to work across platforms.
How long do I have to return an item?
14 days from receiving the goods, no reason required.
Do you also offer ongoing maintenance?
Yes, via our care plan from €39/month — including hosting, updates and support.
How long does building a website take?
On average 2–4 weeks for a one-pager, 4–8 weeks for multi-page projects.